Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at info@allez.co.za. Please note that returns will need to be sent to the following address: 81 9th Street, Parkhurst, Johannesburg, 2193, Johannesburg. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please also be aware that if your country of residence is not the United States, shipping your goods may take longer than expected.

You are always welcome to contact us at info@allez.co.za if you have any questions about the returns process.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Items That Cannot Be Returned

Certain types of items cannot be returned. This includes perishable goods such as food, flowers, or plants, as well as custom products such as special orders or personalized items. We also do not accept returns for personal care goods like beauty products, nor for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please do not hesitate to get in touch with us for clarification. Unfortunately, we are also unable to accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item. This allows us to process your return and replacement as quickly as possible.

European Union 3-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As with all returns, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you to let you know whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@allez.co.za so we can assist you further.